One part of the led strip (6lights) are always glowing red because there is still current in the led strip, this is because of bad wiring or just faulty circuits. Its 50 dollars and I haven’t had mine for 3 weeks and it broke. Cant be fixed just bad product.
Hi there, thank you for your feedback. We apologize for any inconvenience caused.
Would you please try the troubleshooting below and see if it helps?
1.Please unplug the power adapter of the product for 10mins and then plug it back in to check the problem.
2.Reset the device.
Reset: When plugging in the light, press the middle button on the control box four times while holding the power button.
If the issue is not resolved, please kindly reach out to our customer support team(Email: support@govee.com) with your order details. Thank you for your patience.
Gros problème,la bande led dans ma chambre reste allumee en permanence en vert sur une portion ,je suis donc oblige de tout arracher,direction poubelle,vu le prix et la perte de temps,tres déçu du produit.Apparement je ne suis pas un cas isolé.