Shipping Policy
Q：What should I do if I need to return it？
A：If you return the product directly to the shipping warehouse, please contact customer service in time to inform the return logistics order number. Otherwise, there is no return record in the return warehouse and the source of the return cannot be confirmed. The refund process cannot be initiated later.
Q: Does the item come with free shipping?
A: Free express shipping service is provided by Govee. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).
Q: How long does delivery usually take?
A: The product will ship within 1 business day after purchase, and delivery will take around 2-7 business days. (Delivery may take a longer time in holiday shopping season.)
DHL Tracking: https://www.dhl.com/en/express/tracking
GLS Tracking: https://gls-group.eu/GROUP/en/parcel-tracking
Q: Can you provide a signed receipt certificate?
A: Unfortunately, due to the epidemic, we are unable to provide a signed receipt certificate at this time, but we will resume this service once the epidemic has improved. We apologize for any inconvenience this may cause.
Q: What countries do you ship to?
A: We ship to the following countries: Estonia, Croatia, Latvia, Denmark (Except for the Faroe Islands, Greenland), Finland, Portugal, Hungary, Belgium, Netherlands (Except for the Overseas territories), Romania, Lithuania, Czech Republic, Austria, Italy (Except for the Livigno and Campione d’Italia), Spain (Except for the Ceuta/Melilla, Canary Islands), Greece, Slovakia, Sweden, Poland, France (Except for the Overseas territories and departments), Bulgaria, Germany, Ireland, Luxembourg, Slovenia, and Malta.
Q: How will my product be shipped?
A: We use express delivery services to ensure quick, safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: What do I need to do when I received a product that's different from what I ordered?
A: Please contact customer support at support@govee.com.
Q: What do I need to do when I received a product that's different from what I ordered?
Q: What are the EU shipping addresses?
A: According to the product stock, the EU orders will fulfill their deliveries in our DE warehouse which is located at C/O Montel-Allee 3, 41334 Nettetal, Germany.
Or our CZ warehouse, which is located at C/O Logicor Park Prague Airport, U Trati 216, HALA 3. T3., 25261 Dobroviz, Czech Republic.