Terms & Conditions of Govee Store Credit

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1. Nature of Promotional Store Credit

Govee Promotional Store Credit ("Store Credit") is a virtual, loyalty, or campaign-based promotional reward issued by Govee that can be applied only toward the purchase of eligible goods on Govee's official website. Store Credit is not a gift card, gift certificate, or general-use prepaid card, nor is it prepaid access, stored value, or any other payment instrument. Store Credit has no cash value, is not redeemable for cash or cash equivalents, does not accrue interest, and cannot be purchased, sold, reloaded, transferred, or converted into any other form of value. Store Credit is Ā and does not constitute property.


2. Account Binding, Security & Non-Transferability

ā— Strict Binding: Store Credit is strictly bound to the specific customer account and registered email address to which it was issued. It cannot be transferred, shared, sold, or assigned to any other account or third party.

ā— Account & Credential Security: You are solely responsible for maintaining the confidentiality and security of your registered email account, login credentials, and one-time verification codes (OTPs). Govee shall not be liable for any unauthorized use, loss, or theft of Store Credit resulting from your failure to safeguard your account credentials, email access, or verification codes, and such balances will not be reissued or compensated.


3. How to View & Redeem Your Balance

ā— No Discount Code Required: Store Credit does not require entering any promo code.

ā— Checkout Display & Application: Your available Store Credit balance is displayed directly at the Payment step of Checkout. To view and apply your balance, you must log in at checkout using the exact email address that received the Store Credit notification (via secure verification code login).

ā— Order Eligibility & Thresholds: Store Credit can only be applied toward eligible physical products on the specific regional Govee storefront where it was issued (e.g., EU credit is only valid on the EU store). Certain campaign credits may require a minimum order subtotal (excluding shipping and taxes) to become selectable at checkout.


4. Combinability with Promotions

Unless otherwise specified in a specific campaign's rules, Promotional Store Credit can be stacked directly on top of sitewide seasonal discounts.


5. Expiration & Forfeiture

ā— Promotional Store Credit is strictly time-limited and expires on the date and time specified in your issuance email.

ā— Upon expiration, any unused Store Credit balance will be automatically and permanently cleared to zero without further notice. Govee will not reissue or extend expired promotional balances.


6. System Errors & Fraud Prevention

ā— Right to Adjust & Claw Back (System/Operational Errors): In the event that Store Credit is erroneously issued, duplicated, or over-credited to your account due to system glitches, technical bugs, API errors, or operational mistakes, Govee reserves the right to cancel, correct and adjust the Store Credit balance in your account without prior notice. If the Store Credit issued in error has already been redeemed toward an order, Govee reserves the right to cancel the unshipped order, or contact you to arrange repayment of the erroneously applied amount for shipped items. Any repayment will be made only with your prior consent and in accordance with applicable law.

ā— Fraud Prevention: Govee reserves the right to freeze or revoke any Store Credit and cancel associated orders if we reasonably suspect fraudulent activity, technical abuse, or violation of these Terms.


7. Account Closure

If you close your account, any unused Store Credit balance associated with that account will no longer be available for use. No cash equivalent or alternative form of value will be provided.


8. Modification of Terms

Govee reserves the right to update, amend, or replace these Terms at any time. Any modifications will apply from the date the updated policy is published on Govee official website, unless otherwise stated. You will be subject to the Terms in force at the time you use or purchase with Store Credit, unless applicable law dictates otherwise.


9. Severability

If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provision.


For questions or complaints regarding Store Credit, contact [support@govee.com].